Frequently Asked Questions

How can I pay?

PayPal is currently available at checkout. Additional card and digital-wallet payment options may be added later.

Where do you ship?

NovaPick ships to destinations where a shipping option is available for the items in your cart. Rates and availability can vary by product and destination, and the final options are shown before payment.

When will my order arrive?

Available delivery options and estimates are shown at checkout. Delivery times are estimates and can change because of supplier processing, carriers, customs, weather, or other factors outside our control.

Will all items arrive together?

Not always. Some orders may be fulfilled by different logistics partners, so items can arrive in separate packages.

How do I track my order?

Tracking details are provided when available after shipment. If you have an order question, include your order number when contacting us.

What if my item arrives damaged, defective, or incorrect?

Contact NovaPick as soon as possible with your order number and clear photos or other reasonable evidence. We’ll review the issue and provide the appropriate next step under our Returns & Refunds policy.

Can I return an item?

Eligibility depends on the reason for the return, the product, and applicable consumer law. Please review our Returns & Refunds policy before sending anything back.

Need help before ordering?

Use our Contact NovaPick page. We’re happy to help with product, shipping, or order questions.